GCS27

  Quality Gurus and their Key Contributions    Dr. Kaoru Ishikawa   Kaoru Ishikawa ( July 13, 1915 – April 16, 1989) was a  Japanese   organizational theorist  and a professor in the engineering faculty at the  University of Tokyo  noted for his quality management innovations.   He is considered a key figure in the development of quality initiatives in Japan, particularly the  quality circle . [1]  He is best known outside Japan for the  Ishikawa  or cause and effect diagram (also known as the  fishbone diagram ), often used in the analysis of  industrial processes .   ·         Known as father of Japanese quality control effort ·         Established concept of Company Wide Quality Control (CWQC) – participation from the top to the bottom of an organization and from the start to the finish of the product life cyc...

  Philip Crosby:     Philip Bayard "Phil" Crosby, (June 18, 1926 – August 18, 2001) was a businessman and author who contributed to management theory and quality management practices.   Crosby initiated the  Zero Defects  program at the  Martin Company . [5]  As the quality control manager of the  Pershing missile  program, Crosby was credited with a 25 percent reduction in the overall rejection rate and a 30 percent reduction in scrap costs.       The Four Absolutes of Quality Management: 1.       Quality is conformance to requirements 2.       Quality prevention is preferable to quality inspection 3.       Zero defects is the quality performance standard 4.       Quality is measured in monetary terms – the price of non-conformance   14 Steps to Quality Improvement: 1.    ...