What is Waiting Waste?
What is waiting waste? Definition - Waiting waste describes the resources lost as people wait for information, a meeting, a signature, a returned phone call, a copier or computer that is broken, and so on. People cannot add value to the product or service while they are waiting. Example – Waiting on hold for a telephone call, a meeting to start, numbers, direction from a supervisor, and so on, is examples of waiting waste. Typical solution/Result - This is one of the common “accepted” wastes. If a high-level manager is annoyed by a specific instance, some training or coaching may be given but long-term change will not occur. The Offices Kaizen -In an Office Kaizen environment, two avenues are used: 1. Each intact work group uses the LDMS to monitor and improve its efficiency; over time, each intact work group begins to see that waiting is waste and will gradually reduce it ; and 2. A chan...