Juran - Quality Guru- Ten Step Process - Step 1

 Juran, like Deming, was invited to Japan in 1954 by the Union of Japanese Scientists and Engineers (JUSE). His work pioneered the management dimensions of planning, organizing, and controlling and focussed on the responsibility of management to achieve quality and the need for setting goals.

Juran advocated a ten-step process for quality improvement programmes.

Step:1

1.Build awareness of need and opportunity for improvement

-Survey the employees / personnel, find why errors / mistakes / deviations are made

-After a week, select the top ten reasons

-Decide how to make sure those mistake-causing steps aren't repeated

-Keep track of the number of mistakes being made, make sure they are decreasing