What is control waste & variability waste?
What is control waste? Definition: Control waste is energy used for supervision or monitoring that does not produce sustainable, long term improvements in overall performance. A large part of traditional supervision and management interaction with employees is control waste Example- A purchasing manager “walks the floor” through their department several times a day to “ see who is doing what”. It is assumed that people are doing their jobs if they are at their desks or are “looking bush” What is variability waste? Definition: Resources expended to compensate for and/or correct outcomes that deviate from expected or typical outcomes create variability waste Example- A customer expects, based upon prior experience, to receive a reimbursement cheque from his insurance company within four weeks of filling claim. When the cheque does not arrive in within four, the customer calls the claims department. The claims department...